Easy Screen Capture Video F.A.Q.

Questions About Your Order

How quickly should I expect a response to my online order? Online orders are processed immediately, so the key should not take very long to arrive. If for some reason you have not received your key one hour after the order was confirmed, then please check your Spam filter to make sure it hasn't caught the message. If you still do not have the key, please contact us

Questions About Your Registration Keys

How do I activate my software? When you start the Easy Screen Capture Video in the trial version you are presented with a Reminder Window that has a 'Enter Key' button. Click the 'Enter Key' button and you will immediately see Enter Key Window. Here you need to enter your Name and Key exactly as it is in your email receipt and click OK. Your software will now be activated and you will no longer see the Reminder Window when starting Easy Screen Capture Video. How do I activate my software?

Please note that that your receipt will indicate a serial number which is actually the key needed to activate your software.

Click the 'Enter Key' button and you will immediately see Enter Key Window. Here you need to enter your Name and Key exactly as it is in your email receipt and click OK. Your software will now be activated and you will no longer see the Reminder Window when starting Easy Screen Capture Video.

Questions About Installing Your Software

Can I upgrade directly from the trial version? Yes, you can upgrade from the trial version by clicking on the 'buy now' button. After receiving your Name and Key simply enter these and your software will be activited.

Questions About System Requirements

What are the system requirements?

• Microsoft Windows 98, Me, NT 4.0, 2000 or later
• 400 MHz processor
• 64 MB recommended
• 4 MB of hard-disk space for program installation

Questions About Fuly Featured Trial Period

What is the fully featured functional version? We want you to be completely satisfied with how Easy Screen Capture Video will work for you. Therefore, we have made a fully functional trial version available for you to try out. This means you get to check out every feature of Easy Screen Capture Video in advance. As you have the opportunity to ‘try before you buy’ you understand and agree that there is a no refund policy for the purchase of the software. We feel this is best the guarantee as you will know how to use the software and what it can do for you before you buy. When you are ready simply register Easy Screen Capture Video. How long is the trial period? You have a 3 Uses free trial period with Easy Screen Capture Video and a 10 Uses free trial period with Easy Screen Capture Video 2.

How do I record Audio?

How do I record Audio? Yes, you can record audio from a microphone. Make sure you have downloaded and ordered Easy Screen Capture Video 2 this version records sound. Please be sure that 'Record Audio' under the options menu is checked. You need a sound card with an attached microphone to use this option. Basically, if you can hear the streaming audio in your speakers, you should be able to simply set the recording device to WaveOut (in Volume Control, Recording Properties, etc.) and the program will actually record what you are also hearing in your speakers

How do I see my Video Recording?

How do I see my Video Recording? First click on the Options Menu. You will then see a drop down submenu and then click on Program options (at the bottom of the list). You will then see the 'Play AVI video file when recording stops' IMPORTANT: Make sure this is checked. When you stop recording a window will pop up letting you save your recording and after it is saved Easy Screen Capture Video will automatically play your recording.

How to re-record other video files?

How to re-record other video files? Please note that Easy Screen Capture Video is not intended for re-recording other video files from the screen. We have had a countless number of questions in relation to this and we are making this information available to reduce questions in this area as we do not support this function. When trying to re-record a video many times people will only get a black screen. This is a video overlay. So, all you need to do is to disable the graphics hardware acceleration globally for all applications. This is very easy to do. You simply go to your Control Panel and click on Display > Settings > Advanced > Troubleshoot and you will see ‘Hardware Acceleration'. Set the slider to ‘None' and press OK. Please note: You may need to restart Windows to have this change apply. Also, note that you need to switch this back to ‘Full' after you are finished recording. Please do not sent us questions in regard to this.

How to get rid of the Solid Black Box?

Please see this special article on 'How to get rid of the solid black box'